Shogun

The basics on how to troubleshoot issues related to your product content not showing on your live page

Why are my products not showing on my BigCommerce page?

Why are my products not showing on my Shopify page?

If your pages seems like it's all in one column, don't panic. Just republish the page in Shogun.

Help! Why do my pages look broken and why is my styling lost?

The Layout panel and status bar are two useful tools in Shogun for quickly viewing a page's structure and locating elements.

Using the Layout Tab to view page structure

Some browsers block the autoplay feature of some videos. Learn more about how to troubleshoot and resolve this.

Why won't my videos autoplay?

How to clear your cache on popular browsers on macOS.

How do I clear my cache on Mac?

How to clear your cache on popular browsers on Windows.

How do I clear my cache on Windows?

Shogun can usually display your theme in the editor, if it's not showing up, you need to enter your storefront password in Settings.

Why isn't my header and footer showing in the editor?

What to do when the Shogun editor is showing a blank page

The editor is showing a blank page!

How to resolve most issues and errors that you hopefully won't encounter.

Troubleshooting

How to resolve the 'Path has already been taken' error on your pages.

Error: Path has already been taken

The quick fix to the Shopify Blog Page error "Image Upload Failed"

Resolving error "Image Upload Failed. Image failed to download. Please Update this in Page Settings"

How to handle the 'Name has already been taken' error message.

Error: Name has already been taken

This is the reason behind the Shopify Error: Body_HTML: is too big (maximum is 64kb).

Error: Body_HTML: is too big (maximum is 64kb).

The quick fix to the Shopify Product Page error "Meta description must be less than 400 characters long"

Error: Meta description must be less than 400 characters long

Error Messages

Shopify

BigCommerce

Partners

Status

Changelog

Find answers and get help from Intercom Support and Community Experts

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