Troubleshooting

How to resolve most issues and errors that you hopefully won't encounter.

13 articles
EJill Nahajewski avatar
Written by Edward Savoy and Jill Nahajewski

Why are my products not showing on my BigCommerce page?

The basics on how to troubleshoot issues related to your product content not showing on your live page
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Written by Edward Savoy. Updated over a week ago

Why are my products not showing on my Shopify page?

The basics on how to troubleshoot issues related to your product content not showing on your live page
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Written by Edward Savoy. Updated over a week ago

Help! Why do my pages look broken and why is my styling lost?

If your pages seems like it's all in one column, don't panic. Just republish the page in Shogun.
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Written by Edward Savoy. Updated over a week ago

Using the Layout Tab to view page structure

The Layout panel and status bar are two useful tools in Shogun for quickly viewing a page's structure and locating elements.
Jill Nahajewski avatar
Written by Jill Nahajewski. Updated over a week ago

Why won't my videos autoplay?

Some browsers block the autoplay feature of some videos. Learn more about how to troubleshoot and resolve this.
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Written by Edward Savoy. Updated over a week ago

How do I clear my cache on Mac?

How to clear your cache on popular browsers on macOS.
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Written by Edward Savoy. Updated over a week ago

How do I clear my cache on Windows?

How to clear your cache on popular browsers on Windows.
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Written by Edward Savoy. Updated over a week ago

Why isn't my header and footer showing in the editor?

Shogun can usually display your theme in the editor, if it's not showing up, you need to enter your storefront password in Settings.
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Written by Edward Savoy. Updated over a week ago

The editor is showing a blank page!

What to do when the Shogun editor is showing a blank page
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Written by Edward Savoy. Updated over a week ago