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Troubleshooting
Troubleshooting
How to resolve most issues and errors that you hopefully won't encounter.
13 articles in this collection
Written by
Nick Raushenbush,
Jill Nahajewski,
and
Karl Jones
Why are my products not showing on my BigCommerce page?
The basics on how to troubleshoot issues related to your product content not showing on your live page
Written by
Karl Jones
Updated over a week ago
Why are my products not showing on my Shopify page?
The basics on how to troubleshoot issues related to your product content not showing on your live page
Written by
Karl Jones
Updated over a week ago
Help! Why do my pages look broken and why is my styling lost?
If your pages seems like it's all in one column, don't panic. Just republish the page in Shogun.
Written by
Nick Raushenbush
Updated over a week ago
Using the Layout Tab to view page structure
The Layout panel and status bar are two useful tools in Shogun for quickly viewing a page's structure and locating elements.
Written by
Jill Nahajewski
Updated over a week ago
Why won't my videos autoplay?
Some browsers block the autoplay feature of some videos. Learn more about how to troubleshoot and resolve this.
Written by
Karl Jones
Updated over a week ago
How do I clear my cache on Mac?
How to clear your cache on popular browsers on macOS.
Written by
Karl Jones
Updated over a week ago
How do I clear my cache on Windows?
How to clear your cache on popular browsers on Windows.
Written by
Karl Jones
Updated over a week ago
Why isn't my header and footer showing in the editor?
Shogun can usually display your theme in the editor, if it's not showing up, you need to enter your storefront password in Settings.
Written by
Nick Raushenbush
Updated over a week ago
The editor is showing a blank page!
What to do when the Shogun editor is showing a blank page
Written by
Karl Jones
Updated over a week ago
Error Messages
Error: Path is already taken
How to resolve the 'path is already taken' error on your pages.
Written by
Karl Jones
Updated over a week ago
Error: base: Image uploading failed
The quick fix to the Shopify Blog Page error "Error: base: Image uploading failed"
Written by
Nick Raushenbush
Updated over a week ago
Error: Name is already taken
How to handle the 'name is already taken' error message.
Written by
Karl Jones
Updated over a week ago
Error: Body_HTML: is too big (maximum is 64kb).
This is the reason behind the Shopify Error: Body_HTML: is too big (maximum is 64kb).
Written by
Jill Nahajewski
Updated over a week ago