Troubleshooting

How to resolve most issues and errors that you hopefully won't encounter.

13 articles in this collection
Written by Nick Raushenbush, Jill Nahajewski, and Karl Jones

Why are my products not showing on my BigCommerce page?

The basics on how to troubleshoot issues related to your product content not showing on your live page

Written by Karl Jones
Updated over a week ago

Why are my products not showing on my Shopify page?

The basics on how to troubleshoot issues related to your product content not showing on your live page

Written by Karl Jones
Updated over a week ago

Help! Why do my pages look broken and why is my styling lost?

If your pages seems like it's all in one column, don't panic. Just republish the page in Shogun.

Written by Nick Raushenbush
Updated over a week ago

Using the Layout Tab to view page structure

The Layout panel and status bar are two useful tools in Shogun for quickly viewing a page's structure and locating elements.

Written by Jill Nahajewski
Updated over a week ago

Why won't my videos autoplay?

Some browsers block the autoplay feature of some videos. Learn more about how to troubleshoot and resolve this.

Written by Karl Jones
Updated over a week ago

How do I clear my cache on Mac?

How to clear your cache on popular browsers on macOS.

Written by Karl Jones
Updated over a week ago

How do I clear my cache on Windows?

How to clear your cache on popular browsers on Windows.

Written by Karl Jones
Updated over a week ago

Why isn't my header and footer showing in the editor?

Shogun can usually display your theme in the editor, if it's not showing up, you need to enter your storefront password in Settings.

Written by Nick Raushenbush
Updated over a week ago

The editor is showing a blank page!

What to do when the Shogun editor is showing a blank page

Written by Karl Jones
Updated over a week ago

Error Messages

Error: Path is already taken

How to resolve the 'path is already taken' error on your pages.

Written by Karl Jones
Updated over a week ago

Error: base: Image uploading failed

The quick fix to the Shopify Blog Page error "Error: base: Image uploading failed"

Written by Nick Raushenbush
Updated over a week ago

Error: Name is already taken

How to handle the 'name is already taken' error message.

Written by Karl Jones
Updated over a week ago

Error: Body_HTML: is too big (maximum is 64kb).

This is the reason behind the Shopify Error: Body_HTML: is too big (maximum is 64kb).

Written by Jill Nahajewski
Updated over a week ago