Troubleshooting

How to resolve most issues and errors that you hopefully won't encounter.

Nick Raushenbush avatar Charles Wecker avatar Karl Jones avatar
13 articles in this collection
Written by Nick Raushenbush, Charles Wecker, and Karl Jones

Why are my products not showing on my BigCommerce page?

The basics on how to troubleshoot issues related to your product content not showing on your live page
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

Why are my products not showing on my Shopify page?

The basics on how to troubleshoot issues related to your product content not showing on your live page
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

Help! Why do my pages look broken and why is my styling lost?

If your pages seems like it's all in one column, don't panic. Just republish the page in Shogun.
Nick Raushenbush avatar
Written by Nick Raushenbush
Updated over a week ago

Using the Layout Tab to view page structure

The "Layout" tab and status bar are two of the most useful tools in Shogun for quickly viewing your page's structure and locating elements.
Charles Wecker avatar
Written by Charles Wecker
Updated over a week ago

Why won't my videos autoplay?

Some browsers block the autoplay feature of some videos. Learn more about how to troubleshoot and resolve this.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

How do I clear my cache on Mac?

How to clear your cache on popular browsers on macOS.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

How do I clear my cache on Windows?

How to clear your cache on popular browsers on Windows.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

Why isn't my header and footer showing in the editor?

Shogun can usually display your theme in the editor, if it's not showing up, you need to enter your storefront password in Settings.
Nick Raushenbush avatar
Written by Nick Raushenbush
Updated over a week ago