Troubleshooting

How to resolve most issues and errors that you hopefully won't encounter.

Karl Jones avatar Nick Raushenbush avatar Charles Wecker avatar
9 articles in this collection
Written by Karl Jones, Nick Raushenbush, and Charles Wecker

Error: Path is already taken

How to resolve the 'path is already taken' error on your pages.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

Help! Why do my pages look broken and why is my styling is lost?

If your pages seems like it's all in one column, don't panic. Just republish the page in Shogun.
Nick Raushenbush avatar
Written by Nick Raushenbush
Updated over a week ago

Why won't my videos autoplay?

Some browsers block the autoplay feature of some videos. Learn more about how to troubleshoot and resolve this.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

How do I clear my cache on Mac?

How to clear your cache on popular browsers on macOS.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

How do I clear my cache on Windows?

How to clear your cache on popular browsers on Windows.
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

Using the Layout Tab to view page structure

The "Layout" tab and status bar are two of the most useful tools in Shogun for quickly viewing your page's structure and locating elements.
Charles Wecker avatar
Written by Charles Wecker
Updated over a week ago

Error: Body_HTML: is too big (maximum is 64kb).

This is the reason behind the Shopify Error: Body_HTML: is too big (maximum is 64kb).
Karl Jones avatar
Written by Karl Jones
Updated over a week ago

Error: base: Image uploading failed

The quick fix to the Shopify Blog Page error "Error: base: Image uploading failed"
Nick Raushenbush avatar
Written by Nick Raushenbush
Updated over a week ago

Error: Path must be the form /foo

If you get the error "Path must be the form /foo", here is the fix.
Nick Raushenbush avatar
Written by Nick Raushenbush
Updated over a week ago