10 Powerful Customer Review Examples & How to Ask for More

November 16, 2021
by
Michelle Deery

10 Powerful Customer Review Examples & How to Ask for More

November 16, 2021
by
Michelle Deery
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Customer reviews allow shoppers to find out how customers feel about the products they purchased from a store. 

They help them tap into consumers’ authentic and genuine opinions and further guide them along their decision-making process. 

Customer reviews also provide valuable feedback and insights into how you can improve your products and store to increase sales.

First, though, you need to create a strategy that actively involves acquiring great customer reviews that are thoughtful and effective. 

In this post, we’ll discuss this strategy:

Let’s dive in.

#cta-visual-pb#<cta-title>Customize your store’s pages effortlessly<cta-title>Dive into Shogun’s Product Review element today to customize your customer reviews to boost your social proof.Start building now

Why are customer reviews important?

Shoppers want to know how people use and like your products by reading customer reviews. 

By collecting and displaying these reviews, you set your business up for success in different ways.

Increase your product sales 

Customer reviews are integral to your customer’s online buying decisions. 

According to research by Baymard Institute, 95% of users relied on reviews to evaluate or learn more about products. Often users even rely on reviews over product descriptions. 

They are a go-to source of product information that shoppers use and expect from ecommerce stores when browsing their products.

Build trust with shoppers

When your store displays good customer reviews, it proves that you are an established business, transparent, and give your customers a voice. 

And since the online marketplace can be a scary place, the presence of customer reviews on an online store helps establish authenticity, confidence, and trust among shoppers. 

After all, 79% of consumers say they trust online reviews as much as personal recommendations from friends or family. 

Boost SEO efforts

The majority of customer reviews are totally original, contain keywords that your customers are searching for, and are published regularly. 

Consequently, they help boost SEO by driving highly qualified traffic to your website—specifically targeted product pages. 

A study by Yotpo analyzed over 30,000 online businesses that regularly add customer reviews to their websites—and the results are clear—customer reviews have a significant impact on boosting organic traffic.

customer reviews boost SEO
Image Source: Yotpo

Types of customer feedback to consider

Several different types of customer feedback are available for you to choose from, including:

  • Third-party review sites
  • Independent experts
  • Interviews and stories
  • Images
  • User-generated content
  • Direct quotes and testimonials
  • Videos
  • Social media
  • The media
  • Blog posts

Next, we dive into the details of each type of customer feedback.

10 customer review examples utilized by successful brands

For a jolt of inspiration, read through the following list of customer review examples and how they can increase your brand’s online reputation and sales. 

1. The Ridge uses third-party review sites

There are two types of reviews that customers can use when learning about your store and its products:

  1. First-party reviews: Customer reviews are collected by the business, and no vetting process is typically required. The company can pick and choose the reviews it wants to display.
  2. Third-party reviews: Customer reviews are collected and displayed on third-party websites like Facebook, Yelp, and Google. The company generally has no control over these reviews and cannot remove them. 

Showing that your ecommerce store has a presence across third-party review sites indicates that your products are popular ​​among consumers. 

It also helps establish brand authenticity and serves as valuable social proof. Since most users know that reviews on third-party review sites can’t be deleted, they trust them more.

The ecommerce brand The Ridge is a Shogun customer that utilizes multiple third-party review sites successfully.

the ridge homepage shogun page builder
Image: The Ridge

Google My Business

Google My Business allows you to register and create a verified account for your ecommerce business so that shoppers can find out your hours, company name, location, phone number, read reviews, and more. 

Never underestimate the power residing behind the weight of a Google Review. 

They can profoundly influence your consumer’s decisions since they are listed on the right-hand side of Google’s search results and within Google map results. 

With a whopping 31,225 Google reviews (at the time of writing this post), they help The Ridge stand out amongst its competitors.

This Shogun customer has definitely conquered customer reviews on Google My Business, as seen below.

ridge wallet google reviews
Image: Google

Amazon 

One of the first online stores to allow consumers to post reviews since 1995—Amazon is a major resource customers use to research products before they buy them. 

In fact, according to a survey of more than 6,500 U.S. shoppers, 95% of consumers indicate they read product reviews on Amazon.

The Ridge is very successful on Amazon, with over 12,000 reviews and a 4.5 rating.

ridge wallet amazon reviews
Image: Amazon

2. BirdRock Baby showcases trust from independent experts

Shoppers trust, pay attention to, and are inclined to believe the opinions of unbiased experts and reputable brands. 

Indeed, research has shown that independent experts are the third most trusted sources of information (43%). Displaying this type of customer review on your website will be appealing to your potential customers.

Shogun customer BirdRock Baby sells baby moccasins. On its homepage, the store displays expert reviews from trusted brands like Romper and Motherly. 

These brands are credible, and their opinions about BirdRock Baby’s baby moccasins help build a foundation that establishes trust with shoppers. 

birdrock baby moccasins reviews publications
Image: BirdRock Baby

3. Wisdom Supply Co. invested in customer interviews and stories

When you take the time to talk to your customers, you’ll discover that their stories are unique and memorable, along with finding out their motivations, fears, and aspirations. 

Customer stories are informal, natural, and describe your customers’ journey with your products, including how they affect and improve their lives. 

This can create an emotional connection with your shoppers and turn them into new customers. 

Customer interviews and stories can be particularly helpful if the products an ecommerce store sells don’t easily ignite the imagination.

Shogun customer Wisdom Supply Co., a company driven to address plastic pollution, designs products for reuse, repair, and authentic recyclability— products like plastic-free folders and paper-only planners. 

They use the power of customer stories to build a sense of community by explaining why people are purchasing their products—to ultimately help reduce waste and better the environment.

wisdom supply customer quotes stories
Image: Wisdom Supply Co.

4. Bombay Hair uses images to display customer’s before and after results

Customers identify with your customer's images more than images of anonymous models on your product pages. 

Likewise, 66% of shoppers find the availability of photos from previous shoppers as important when deciding to purchase online—and 62% are more likely to buy a product if they were able to view customer photos. 

However,  34% of ecommerce sites don’t allow users to upload an image along with their review. 

With this in mind, make sure your customers don’t miss out on the opportunity to showcase their love of your products.

Bombay Hair, a Shogun customer, displays before and after images of its hair extensions on their customers. With genuine customer images, shoppers get a clear picture of how the hair extensions will look on their hair.

bombay hair before after images
Image: Bombay Hair

5. ManCave showcases its happy customers with user-generated content

User-generated content is on the rise in ecommerce, and when used to display customer reviews, the results can’t be ignored: 

  • 83% of people think a business with a user-generated review on their landing page is trustworthy
  • 79% of people say UGC highly impacts their purchasing decisions
  • Consumers find UGC 9.8x more impactful than influencer content 
  • Consumers are 2.4x more likely to say user-generated content is authentic compared to brand-created content

Authentic, original, and trustworthy content created by fans, UGC is a cost-effective way that ecommerce stores can advertise their products to their potential customers. 

It also provides a form of two-way communication that helps customers relate to brands and build trust. 

Let's take a look at how Shogun customer ManCave utilizes user-generated content.

mancave homepage
Image: ManCave

ManCave asks shoppers to share photos of its products on their stories and posts. They then ask users to tag @mancave and other hashtags to take part in challenges.

And since ManCave displays both Instagram posts and stories on its homepage—customers can access them both easily without going to their social media profile. 

mancave instagram on store page stories posts
Image: ManCave

When shoppers click on an Instagram story, it will instantly appear—putting the UGC front and center on its homepage. 

ManCave uses the Page Builder app effectively across its website—a primary reason it made it onto our customer review examples list.

#cta-paragraph-pb#ManCave was featured in our Shopify Showcase along with 24 other brands that designed their high-converting landing pages with Shogun. Check it out here.

mancave instagram stories
Image: ManCave

6. Healthy Human promotes direct quotes and testimonials

A customer quote or testimonial is typically an unbiased, negative or positive review of your products and store. 

They can be any length, as long as they are persuasive and inspire your shoppers to take action. 

You can take the glowing reviews you receive from your customers and repurpose them into quotes and testimonials for your website. 

Find and collect them from a variety of places:

  • Facebook reviews
  • Youtube videos
  • Customer emails
  • Social media
  • Comments on your blog posts

The effectiveness of customer testimonials and quotes has been proven. When placed alongside more expensive items, they increased conversion rates by 380%, and when placed next to less costly items, the conversion rate increased by 190%. 

Shogun customer Healthy Human displays two quotes from customers on their homepage. 

They include the customer's name and the product they purchased, lending credibility to their testimonial.

healthy human customer quotes
Image: Healthy Human

7. Helix Sleep shows customer reviews in video format

For some customers, video testimonials can be more engaging and convincing than text testimonials. 

Studies have shown that 2 out of 3 people would like to make a purchase after watching a testimonial video, and 47% of people prefer testimonial videos because they help to visualize the product details. 

This is why it can be better for some ecommerce brands to display customer reviews in video format instead of text. 

One of the many Shogun customers that use videos to display customer reviews, Helix Sleep showcases professional and high-quality video footage. 

The videos show the benefits its happy customers experience with its mattresses.

helix video customer reviews
Image: Helix Sleep

#cta-visual-pb#<cta-title>Your store could look this good<cta-title>Try Shogun for free and start building out your perfect store to create a totally unique customer experience.Start building for free


8. TKEES utilize social media

Social media is one of the best word-of-mouth catalysts since shoppers like to see brands talk with real people. 

They also like to see how brands respond—particularly to customer reviews and if they provide good customer support. 

And since 32.7% of users don’t trust sponsored product reviews at all, shoppers often rely on genuine customer reviews on social media to help them decide if your products are worth their time and money. 

Consequently, it makes sense to have an active presence on your social media platforms and engage your customers there—while other shoppers are watching. 

One of our great review examples and Shogun customer TKEES shows its followers they care by having real people behind their social media accounts that reply to messages. 

It demonstrates that they value their customers and deal with problems effectively.

tkees instagram social media responding
Image: Instagram

9. U Beauty gets customer reviews in the media

Having customer reviews placed in popular publications is a great tactic to reach your target audience. 

The aim is for the customer to be influenced positively, without overly noticing the placement of the product. 

When done correctly and without seeming like a traditional advertisement—the customer review can draw in customers, increase brand awareness and ultimately increase sales. 

In an interview with Glamour Magazine, Cassandra Grey, founder of the luxury ecommerce beauty site Violet Gray, states that one of her favorite beauty products is U Beauty's Resurfacing Compound. 

Cass Grey is a well-known beauty junkie, and her customer review on a popular publication like Glamour helps Shogun customer U Beauty reach a wider audience. 

u beauty glamour mag cass grey mention
Image: Glamour

10. Nomad’s product receives an in-depth blog post review

Next on our list of customer review examples is blog post reviews. They are a detailed analysis of a product written in a blog post. 

Often the blog post will include:

  • How the product compares to other products in the marketplace
  • The quality of the product
  • How to use the product
  • The durability of the product

In return, the person who owns the blog or wrote the product review receives a commission by using an affiliate link throughout the post—in hopes that the reader will click on it. 

The main benefit of this type of customer review is that the reviewer often has more knowledge about the product and niche than the average customer—providing deeper and more valuable insights. 

The owner of the blog may also already have an audience that trusts their opinions. 

Nomad, a top-rated Shogun Frontend customer, had one of their products—The Nomad PowerPack—reviewed by Alex Kwa. 

The post is very informative and provides answers to common questions that consumers will have about the product.

alex kwa nomad product review post
Image: Alex Kwa

Bonus customer review examples

There are lesser-known but good customer review examples that may be more suited to your brand. 

They are:

  • In-depth case studies. Share how your product works and benefits a current customer. An in-depth case study will show a real-life example of how your product solved your customer’s problem or need. This will make it easier for potential customers to decide if it is the right product for them.
  • Audio. Adding an audio customer review to your website can be a powerful and meaningful way for shoppers to connect with your customers and how they experience your products.
  • Brand ambassadors. Brand ambassadors should be authentic and honest. Your audience should be able to trust them as people who have come to know your brand and products on a personal level.

#cta-visual-pb#<cta-title>Want to create Shopify store pages that display stunning customer reviews?<cta-title>Optimize your customer reviews with Shogun’s product review element.Start building now

How to get customer reviews

Having a couple of reviews published across your brand’s website, social media, and other publications is not enough—you need to have a significant number for your customers to feel they can trust them. 

Research data by Baymard Institute shows that shoppers often prefer to purchase products that have a higher number of reviews over higher product ratings.

For instance, a survey showed that 70% of users would choose a product with a 4.5-star rating average based on 12 reviews over a product that had a perfect 5-star rating with only two reviews. 

Similarly, in a second survey, 74% of users chose the lesser rated product with a higher number of reviews.

customer reviews more reviews preferred to fewer same rating
Image: Baymard Institute

And according to Statista, online shoppers in the US expect an average number of 112 reviews, with younger shoppers expecting more reviews than older ones.

But how can you get that many customer reviews? And what percentage of customers leave reviews? 

Today's customers are more tech-savvy than ever, and with more than 50% of consumers aged 25-34 writing a review of a business or product—there are many ways you can acquire customer reviews. 

Incentivize your customers

Sometimes your happiest customers may need an incentive to leave a customer review. 

They have busy schedules and long to-do lists, so offering the chance to win a prize after leaving a review may give them the motivation they need.

Kate Spade Saturday offers their customers 25% off their next order if they complete the survey—a difficult incentive to refuse for shoppers who like their products.

kate spade incentivize reviews
Image: Campaign Monitor

Make reviews easy to leave

Customers aren't likely to go out of their way to leave a review for the products they purchased from your store—even if they love them. 

So how do you get your customers to leave a review? Make it as easy as possible for them—simplicity is key. 

Mack Weldon makes it easy for its customers to leave a review by using a clear and concise email. It makes it obvious that leaving a review won’t take longer than a few seconds of their time and all they need to do is click on one of the stars.

mack weldon make reviews easy to leave
Image: Really Good Emails

Use surveys to get responses

After your customer has completed their purchase—let them know that your goal is to enhance their customer experience further. 

Do this by sending an email that asks if they would complete a survey to review how they found the product and the overall service they experienced.

Withings sent an email to their customers requesting them to fill out a two-minute survey.

withings customer surveys
Image: Really Good Emails

Next, we’ll discuss how to ask for customer reviews in a way that entices them to take action. 

How to ask customers for reviews

When you set up a system for continuously asking for reviews, you ensure that your online store has a steady stream coming in. 

Thankfully, asking your customers to give reviews doesn’t have to feel awkward or self-serving. 

Here’s how:

  • Explain why customer feedback is essential. When you let your customers know that the experience they receive will improve by providing a customer review, they are more enticed to do so.
  • Say thank you. Let your customers know how grateful you are for their review, and if they have any comments, concerns, or questions, you are more than happy to assist.
  • Ask when the customer is happy. The best time to ask for customer reviews is when your customer is at their happiest. Such as when they have received a product that has arrived in excellent condition and on time.
  • Understand the customer journey. When you understand what stage someone is at on their customer journey, you can ask the questions they want to answer.
  • Value your customer's time. Keep the conversation short and focused, and let them know you plan to do so. Don’t ask irrelevant questions. Be mindful of your customer's time and tell them in advance how long it will take for them to leave a review.

How do you respond to customer reviews?

Your customers rely heavily on reviews when deciding if they want to purchase a product from your store. 

So you must know how to respond to both negative and positive feedback.

How to respond to negative customer reviews

Research has shown that 53% of users specifically seek out negative reviews for products they are interested in, and 37% of users positively factor in any site responses to negative reviews—both in how they feel about the negative review, product, and website. 

And unfortunately,  83% of ecommerce sites don't respond to negative reviews. This is a missed opportunity to leverage the bad review as a branding and marketing opportunity. 

When responding to a negative review its best to:

  1. Address the person who left the customer review
  2. Thank them for taking the time to post the review
  3. Apologize and then sympathize with their experience
  4. Try and resolve the issue

Below you can see a real-world example of an excellent response to a negative review.

rise art respond to negative review
Image: REVIEWS.io

How to respond to positive customer reviews

Responding to a positive review is an easy way to develop a one-on-one relationship with your customers. 

Potential customers will see your response as a positive engagement if it’s something like this: 

  1. Thank the customer for leaving a glowing review and let them know you appreciate them
  2. Mirror back the positive parts of their good review in your response to them. Feel free to hype your product
  3. If they mention someone who is a part of your team, let them know that you will pass along the compliment to them
  4. Tell your customer you hope they visit your store again and recommend some products that match their recent purchase 

Below is a review example from adidas encouraging the customer to return to the store.

adidas respond to positive review
Image: Baymard Institute

Add customer reviews to your store with Shogun Page Builder

Shogun’s page builder app has a product reviews element that allows users to display their customer reviews anywhere on their store.

All you need to do is drag the product box onto your store’s page and then add the Product Review element.  

shogun page builder add product reviews element

You can then customize the look of your product reviews so they are consistent with the rest of your branding.

product reviews styling page builder

Shogun also makes it easy to display user-generated content from your Instagram feed on your website. You just need to add the Instagram element to your page.

page builder add instagram element

You can also hide the description of Instagram posts, the number of posts displayed, and if the images direct users to your Instagram account.

How to add customer reviews to Shopify

Shogun’s product review element integrates with Shopify Product Reviews—making it easy to display your Shopify customer reviews on your Shogun pages.

All you need to do is make sure Shopify Product Reviews is installed. 

Then add the Product Box element and change the integration setting to Product Reviews.

page builder choose integration product reviews

If your store uses Yotpo for product reviews—Shogun integrates with it too.

Increase your bottom line with customer reviews

A happy customer is one of the most important assets your company can have. 

The reviews they give help control how your audience views your brand and ultimately boost sales by appealing to potential customers. 

You don’t have to choose one type of customer review over the other. 

Instead, create a cohesive marketing mix by testing different reviews to see what your customers respond to the most—choosing from the list of customer review examples we provided in this post—using Shogun Page Builder to add those reviews to your store.

Finally, put in place an active strategy that encourages reviews rather than waiting for them to happen naturally.

#cta-visual-pb#<cta-title>Customize your Shopify store’s customer reviews<cta-title>With Shogun Page Builder, you can customize the number of reviews you display, the primary color, the color of the star rating, the text color, and more.Try out Shogun for free

Michelle Deery

Michelle Deery is a writer and strategist for B2B SaaS companies. She writes content that helps brands convert visitors into paying customers.